Andre Borges
Assigned
Reported
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Any luck on figuring out why I'm unable to run the program?
Microsoft is no help; their support is just a circle of Ai prompts.
I would appreciate it if you’d stop setting this to “Resolved” when it has NOT been resolved.
I redownloaded to see if the logs were still available.
Still waiting on a reply for my refund.
I purchased it originally from minecraft.net
1/11/2026 - 1/17/2026 LOGS ATTACTHED
No I cannot provide logs I no longer have it on my pc. If an actual person could read this and actually give us a response other then constantly telling me to troubleshoot over and over and over and over again that would be fantastic.
Otherwise I’m waiting on my refund
I've been having this exact same issue for the past week. Basically since Realms or the new baby mobs update. I’ve done all the trouble shooting options, none of them work. My minecraft launcher doesn't even open anymore, loads 4% and crashes. When it used to open it’d give me the “Unable to verify products owned” prompting me to “Buy Now”
microsoft store /xboxapp and minecraft.net all say I own it and are all signed in correctly. I've uninstalled and reinstalled multiple times from all 3 sources and the end result is CRASH (Error Code:0xc0000005) and one time (Error Code:0xc01) every single time.
I sent a bug report last week and was told it was a microsoft issue. I just got done talking to someone there and they say no its game issue not microsoft/xbox.
I've lost all my progress too
realms and baby mods came out then my game is perpetually crashing