I invested in a number of Marketplace items using real money – and now I can’t access them.
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However, as this may be an issue with your account or billing, you will need to contact Mojang Customer Support directly, as we cannot assist with account related issues here at the bug tracker. Thank you for your patience and understanding.
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Reporter: Simon
Assignee: (Unassigned)
Created: 2019-12-12T09:28:46Z
Updated: 2025-04-11T05:06:19Z
Resolved: 2019-12-23T14:47:56Z
ADO:
Confirmation Status: Unconfirmed
Platform: Windows
OS Version:
Labels:
Affects Versions: 1.14.1.3 Beta
Fix Versions:
Retrieved 2025-09-14T10:42:48Z
Thank you for your report!
However, as this may be an issue with your account or billing, you will need to contact Mojang Customer Support directly, as we cannot assist with account related issues here at the bug tracker. Thank you for your patience and understanding.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki