I have two user accounts on this computer, one for myself, and one for child. Both have their own Microsoft accounts, and both have their own copy of Minecraft for Windows 10.
On my account, I can access marketplace just fine, and my profile is saved and I can customize my character. The game claims that it cannot connect to marketplace.
On child's account, marketplace does not load, any profile customizations disappear after game is restarted. It would somehow appear to be related to the xbox component, because xbox app cannot load any content on child's account, but works perfectly fine on my account. The xbox app says there was "problem loading content".
The child's account has been permitted to use minecraft, and other relevant permissions to use dungeons and participate in 3rd party gaming networks.
If there is a way to provide some debug information, I am happy to provide that, just need some instructions how to get that information.
Update: Now marketplace says "Error 'D-0'".
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Create account for child who is restricted family member
Install Minecraft app
Attempt to use it
I've added screenshots of how it looks on this device for the child. All of those views work just fine when I use them own my own account.
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response.
Is this still an issue in the latest version? If yes, can you please add it to the affected versions (or mention it if you are not the reporter)?
This ticket will automatically reopen when you reply.
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Is this still an issue in the latest version? If yes, can you please add it to the affected versions (or mention it if you are not the reporter)?
This ticket will automatically reopen when you reply.
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response
Could you please provide more details or/and media files. As such we have no repro of this issue.
Is this still an issue in the latest version (1.17.41)? If so, can you please add it to the affected versions (or mention it if you are not the reporter).
Please clarify using this format:
If your ticket does not look like the example given here, then it's likely to be closed as incomplete.
This ticket will automatically reopen when you reply.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki