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WEB-5248

Can't view minecraft support answer

When I submit a request, they reply, but I can't view the answer. When I clicked it there was just a white page with some text reading "You are now talking with a minecraft gamer!". I disabled my ad blocker and I still can't see the answer.

How to reproduce:
Go to the minecraft help page
Send a request
"View" the answer ❌

What I expected:
The request page would be normal, probably looking like one for education edition

What I saw:
The page just had some text and nothing else

Notes:
I disabled my ad blocker and the issue persists. The priority should be critical, this is a terrible bug.

Comments 1

Hi there!

On what browser does the issue occur?

Have you tried other browsers?

Have you cleared browsers cookies and cache?

Please also check if the website isn't blocked on your firewall/antivirus.

This ticket will automatically reopen when you reply.

wan6845

web

help.minecraft.net

blank_page, request, support

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