[MCPE-15632] Crash when opening Win 10 Edition

Matt 2016-06-21T18:28:38Z

I saw no Airplane mode. Im on Desktop

migrated 2016-06-21T18:28:38Z

I saw no Airplane mode. Im on Desktop

Roman Maslov 2016-06-23T14:21:47Z

Same problem,
WIn 10 Home edition 64-bit,
PC Desktop (i5-2320, 4Gb RAM, Nvidia Geforce GTX 550 TI),
Minecraft for WIndows 10 vesrion 0.15.0
Error event: (in russian, got to translate)
Application activation failure Microsoft.MinecraftUWP_8wekyb3d8bbwe!App. Error: Remote procedure call failure.. Additional information is in Microsoft-Windows-TWinUI/Operational journal

and windows error reporting:
Контейнер ошибки 133345722319, тип 5
Имя события: MoAppCrash
Отклик: Нет данных
Идентификатор CAB: 0

Сигнатура проблемы:
P1: Microsoft.MinecraftUWP_0.150.0.0_x64__8wekyb3d8bbwe
P2: praid:App
P3: 0.15.0.0
P4: 57552053
P5: ntdll.dll
P6: 10.0.10586.306
P7: 571af2eb
P8: c00000fd
P9: 0000000000027106
P10:

Вложенные файлы:
C:\Users\Анна Маслова\AppData\Local\Temp\WER5B38.tmp.WERInternalMetadata.xml

Эти файлы можно найти здесь:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Minecr_632c89159ddf7b751922e4eb6deba7ed27ff22_5d2ffb81_32655fbc

Символ анализа:
Повторный поиск решения: 0
Идентификатор отчета: 368f6399-8d4a-4c42-a37d-1557c4016067
Состояние отчета: 0
Хэшированный контейнер: e4981306bf8cdff12f6aad851d25c355

migrated 2016-06-23T14:21:47Z

Same problem,
WIn 10 Home edition 64-bit,
PC Desktop (i5-2320, 4Gb RAM, Nvidia Geforce GTX 550 TI),
Minecraft for WIndows 10 vesrion 0.15.0
Error event: (in russian, got to translate)
Application activation failure Microsoft.MinecraftUWP_8wekyb3d8bbwe!App. Error: Remote procedure call failure.. Additional information is in Microsoft-Windows-TWinUI/Operational journal

and windows error reporting:
Контейнер ошибки 133345722319, тип 5
Имя события: MoAppCrash
Отклик: Нет данных
Идентификатор CAB: 0

Сигнатура проблемы:
P1: Microsoft.MinecraftUWP_0.150.0.0_x64__8wekyb3d8bbwe
P2: praid:App
P3: 0.15.0.0
P4: 57552053
P5: ntdll.dll
P6: 10.0.10586.306
P7: 571af2eb
P8: c00000fd
P9: 0000000000027106
P10:

Вложенные файлы:
C:\Users\Анна Маслова\AppData\Local\Temp\WER5B38.tmp.WERInternalMetadata.xml

Эти файлы можно найти здесь:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Minecr_632c89159ddf7b751922e4eb6deba7ed27ff22_5d2ffb81_32655fbc

Символ анализа:
Повторный поиск решения: 0
Идентификатор отчета: 368f6399-8d4a-4c42-a37d-1557c4016067
Состояние отчета: 0
Хэшированный контейнер: e4981306bf8cdff12f6aad851d25c355

Roman Maslov 2016-06-23T14:23:22Z

file that attached to application event

migrated 2016-06-23T14:23:22Z

file that attached to application event

kaleb418 2016-06-23T16:48:39Z

Without the proper information, we can't diagnose your issue. Please disable Wi-Fi and/or any other connection you may have, and test this bug.

migrated 2016-06-23T16:48:39Z

Without the proper information, we can't diagnose your issue. Please disable Wi-Fi and/or any other connection you may have, and test this bug.

Dmitry Khavilo 2016-06-23T16:51:50Z

I have the same problem on one of my computers while other didn't have any issues.

I've tried to compare what are the differences.

PC which has crashes is running Win10x64 Home Russian Single Language. User name has utf-8 symbols, but i've tried to run from other user that has only latin chars in it. There also Eset Smart Security running, but i've tried to disable both protection and firewall without any change.

The one that's fine is running Win10x64 Pro Russian and user has latin only chars. No additional anti-virus or firewall running except system ones.

What's more interesting, I've dig manifest.xml and found dependency on Name="Microsoft.VCLibs.140.00" MinVersion="14.0.23816.0", so i've made a check in a PowerShell running as admin

Get-AppxPackage -AllUsers *VCLibs.140*

Get-AppxPackage -AllUsers *VCLibs.140*

On the PC that has crashes there are only 2 packages

Microsoft.VCLibs.140.00_14.0.24123.0_x86__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe

Microsoft.VCLibs.140.00_14.0.24123.0_x86__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe

On the PC that where the game is running file i have 4 packages:

Microsoft.VCLibs.140.00_14.0.23816.0_x86__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.23816.0_x64__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.24123.0_x86__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe

Microsoft.VCLibs.140.00_14.0.23816.0_x86__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.23816.0_x64__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.24123.0_x86__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe

Maybe this will help

migrated 2016-06-23T16:51:50Z

I have the same problem on one of my computers while other didn't have any issues.

I've tried to compare what are the differences.

PC which has crashes is running Win10x64 Home Russian Single Language. User name has utf-8 symbols, but i've tried to run from other user that has only latin chars in it. There also Eset Smart Security running, but i've tried to disable both protection and firewall without any change.

The one that's fine is running Win10x64 Pro Russian and user has latin only chars. No additional anti-virus or firewall running except system ones.

What's more interesting, I've dig manifest.xml and found dependency on Name="Microsoft.VCLibs.140.00" MinVersion="14.0.23816.0", so i've made a check in a PowerShell running as admin

Get-AppxPackage -AllUsers *VCLibs.140*

Get-AppxPackage -AllUsers *VCLibs.140*

On the PC that has crashes there are only 2 packages

Microsoft.VCLibs.140.00_14.0.24123.0_x86__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe

Microsoft.VCLibs.140.00_14.0.24123.0_x86__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe

On the PC that where the game is running file i have 4 packages:

Microsoft.VCLibs.140.00_14.0.23816.0_x86__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.23816.0_x64__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.24123.0_x86__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe

Microsoft.VCLibs.140.00_14.0.23816.0_x86__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.23816.0_x64__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.24123.0_x86__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe

Maybe this will help

Dmitry Khavilo 2016-06-23T16:52:34Z

To add more, both PCs are running an Ethernet connection

migrated 2016-06-23T16:52:34Z

To add more, both PCs are running an Ethernet connection

Roman Maslov 2016-06-26T14:41:15Z

Can you attach files
Microsoft.VCLibs.140.00_14.0.23816.0_x86__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.23816.0_x64__8wekyb3d8bbwe
to this thread to check it out?

migrated 2016-06-26T14:41:15Z

Can you attach files
Microsoft.VCLibs.140.00_14.0.23816.0_x86__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.23816.0_x64__8wekyb3d8bbwe
to this thread to check it out?

rplatham 2016-06-27T15:47:41Z

@unknown Can you try running the game from your Win10x64 Home Russian Single Language PC on a user account that has latin only characters (e.g. admin)? Can you also try running the game from your Win10x64 Pro Russian PC on a user account that has some non-latin characters?

migrated 2016-06-27T15:47:41Z

@unknown Can you try running the game from your Win10x64 Home Russian Single Language PC on a user account that has latin only characters (e.g. admin)? Can you also try running the game from your Win10x64 Pro Russian PC on a user account that has some non-latin characters?

Dmitry Khavilo 2016-06-27T23:29:34Z

@rplatham On the Home RU SL (Wife's computer) it doesn't work in any case, i've tried uninstalling in all accounts and install from latin one and none helped.
Also I've tried to play on my own computer with Pro RU with non-latin chars user and game doesn't run. But still runs fine from my latin account.
I can provide an access to the PC so dev can try to find the cause. If needed, I can provide my contact details (e.g skype).

migrated 2016-06-27T23:29:34Z

@rplatham On the Home RU SL (Wife's computer) it doesn't work in any case, i've tried uninstalling in all accounts and install from latin one and none helped.
Also I've tried to play on my own computer with Pro RU with non-latin chars user and game doesn't run. But still runs fine from my latin account.
I can provide an access to the PC so dev can try to find the cause. If needed, I can provide my contact details (e.g skype).

gatharian 2016-06-27T23:48:41Z

@unknown Do you have any texture packs added to your game? For example plastic or city?
These cause the game to crash when it's launched.

migrated 2016-06-27T23:48:41Z

@unknown Do you have any texture packs added to your game? For example plastic or city?
These cause the game to crash when it's launched.

Dmitry Khavilo 2016-06-28T00:12:15Z

I have Plastic texture pack on a PC that it's working on and they cause no problems, just the non-latin user. PC with the issue has no texture packs installed.
I've tried to reproduce on notebook(3rd pc Win10x64 Pro RU) and it works fine on latin user name while constantly CTD after Mojang logo on non-latin.

migrated 2016-06-28T00:12:15Z

I have Plastic texture pack on a PC that it's working on and they cause no problems, just the non-latin user. PC with the issue has no texture packs installed.
I've tried to reproduce on notebook(3rd pc Win10x64 Pro RU) and it works fine on latin user name while constantly CTD after Mojang logo on non-latin.

Dmitry Khavilo 2016-06-28T00:36:49Z

Ok, a quick update on Wife's PC (Win10x64 Home Russian Single Language).
When I tried to launch MC under latin username on my wife's PC I've actually been using an old account created on the game launch when where was the same issue. Once issue was fixed my wife switched playing from her main account (non-latin username).
After 0.15.0 I've tried to run MC on the old user without any luck, I've reinstalled and install again many times. But after I deleted this latin user and created a new one (with the same name) - game started to work finally.
So there can be other issue causing same problems, and I think it is settings from the old version like 0.12.0.0 or 0.12.0.1 which wasn't migrated correctly.

migrated 2016-06-28T00:36:49Z

Ok, a quick update on Wife's PC (Win10x64 Home Russian Single Language).
When I tried to launch MC under latin username on my wife's PC I've actually been using an old account created on the game launch when where was the same issue. Once issue was fixed my wife switched playing from her main account (non-latin username).
After 0.15.0 I've tried to run MC on the old user without any luck, I've reinstalled and install again many times. But after I deleted this latin user and created a new one (with the same name) - game started to work finally.
So there can be other issue causing same problems, and I think it is settings from the old version like 0.12.0.0 or 0.12.0.1 which wasn't migrated correctly.

Roman Maslov 2016-07-02T01:27:52Z

My MCW10beta is using Xbox usertag and it is latin letters, still crushing on start. What information I need to provide to locate the problem?

migrated 2016-07-02T01:27:52Z

My MCW10beta is using Xbox usertag and it is latin letters, still crushing on start. What information I need to provide to locate the problem?

kaleb418 2016-07-02T02:20:25Z

Thank you, we have enough information for now.

Crash when opening Win 10 Edition

Attachments

Comments 37