I was going into Minecraft but then I noticed my skins and custom characters don't load and when I checked Their ALL GONE
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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
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Are you able to access other online features (marketplace, featured servers, realms)?