I opened up the computer and then a new app from the xbox app and Microsoft store appeared! When I click on it it just opened up the minecraft website. But before I had the launcher and on the launcher java and on a shortcut bedrock.
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Hi there!
Could you answer few questions regarding this issue, it will help with the investigation:
Have you tried to install Launcher from the minecraft.net website?
Are you logged in in both Xbox app, MS store, and Launcher with the same MS account?
Have you tried signing out of all your Windows Apps, and the signing in again?
Is your Windows and associated apps (Xbox app, MS store) up-to-date?
Do you have enough free space on your disc drive?
Have you tried downloading 'Xbox Identity Provider' found here https://www.microsoft.com/en-us/p/xbox-identity-provider/9wzdncrd1hkw#activetab=pivot:overviewtab (or in MS store)?
Could you provide us with more in-depth repro steps?
This ticket will automatically reopen when you reply.
We do not have enough information to find the cause of this issue.
Please record a video of this happening and attach it to this report.
If you are on Windows, you can use
Windows+Alt+Rto open a built-in app for recording game footage.If you are on Mac (Mojave or later), you can use
Shift+Command+5to open a built-in app for recording your screen.In case you don't have a program to record videos, we recommend using the free recording software OBS.
In case the resulting video file is too large to be uploaded to the bug tracker directly, please upload it elsewhere (e.g. as unlisted video on YouTube) and link to it here.
This issue is being temporarily closed as Awaiting Response. Once the requested information has been delivered, the report will be reopened automatically.
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