Following the instructions on the minecraft website, I downloaded the launcher after entering the serial number of the purchase. However, no matter how many times I input the account password, the login window still pops up (Attachment 11111). After I forcibly close the login window, the upper left corner shows that I am logged in, but my account still shows that the game has not been purchased, and the bottom of the screen shows "Oops, an error occurred, we cannot connect to the minecraft service" (Attachment 22222)
I have tried to turn off the firewall, change the network, download the mcleaks software, the account password is correct, and ensure that the network signal is good but still unsuccessful. But I can successfully log in from my friend's computer. Even if we download the same launcher, the login screen is different.
Since I still cannot play after the purchase, this has affected my rights, please solve the problem as soon as possible.
Linked issues
Attachments
Comments 4
No, it doesn’t work. No matter which account I try, it still pops up the same window after inputting it and asking me to input it again.
— 8. Even so, you still have a problem? Please contact Customer Support and provide proof of your purchase and what account you are using (Microsoft or Mojang, and the email address).
Thank you for your report!
We're tracking this issue in MCL-16570, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
-- I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.
Duplicates MCL-16570. Please open that link and read the highlighted note for a possible solution.