mojira.dev
BDS-19713

Unable to login to Minecraft : Ps5 / Ps4 edition

Unable to login to Minecraft
Reason : your account is synced to another PS account.

However, said account is a newly created account and has not been logged in to a PS Or any Minecraft based game before.

Tested on a second Microsoft account, same issue.

Microsoft is not linked to any other PS account when logged in to verify it β€œis connectedβ€œ.

Works when logging into mobile or any other device (aside from other PS Systems)

Tested on a second PS account connected to same PS device, same issue

Redownloaded both versions, same issue.

Unable to login to game and online experience is affected.

-

I am connected to the internet.
I am on the latest update.
I have contacted both PS and Microsoft support.

Linked issues

Comments 1

Thank you for your report!
We're tracking this issue in MCPE-96635, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

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MiddayAxis

(Unassigned)

Unconfirmed

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